David Paul Romero

Community & Social Media Management,

Customer Support Lead, & Operations

david@vibrantnebula.com

LinkedIn

@VibrantNebula

My Character Arc

10+ years turning complex technologies into ideas people understand and adopt.

Denver Museum of Nature & Science

Planetarium Technologist & Galaxy Guide Captain (Volunteer)

2010 - 2017

HTC VIVE

Sr. Technical Specialist
2017 - 2022

Luma AI

Founding Community & Customer Care Lead

2022 - 2024

Varjo

Community & Growth Consultant (Contract)
2024

Felix & Paul Studios

Social Media & Community Consultant (2 Month Contract)

Jan & Feb 2026

Denver Museum of Nature & Science

Planetarium Technologist & Galaxy Guide Captain (Volunteer) | 2010-2017

My interest in technology and public communication began during my time as a space science educator, where I learned the power of clear explanations and how to tailor messaging for different audiences.

1,500+ Hours

Leading space science educational programming, training and managing volunteer teams and delivering visitor-driven docent experiences.

Delivered Planetarium Programing to 60,000+ Attendees

Operated Gates Planetarium, a 125-seat digital dome & helped lead community initiatives to give artists access to the space.

Denver Botanic Gardens

Digital Project Assistant, IT Assistant, & Receptionist | 2015-2016

Multiple Hats

Promoted twice in 15 months from Receptionist to IT Assistant to Digital Project Assistant. Managed 12,000+ customer inquiries.

STEM Outreach

Delivered engaging educational experiences to thousands of visitors at the nation's most attended garden (1.4M+ annual visitors).

IT Support

Sole weekend IT support, resolving hardware, network, and AV issues.

Proposed & Introduced New Technologies

Key Project: A 27,000 sq ft interactive LED array

HTC VIVE

Senior Technical Specialist, Viveport Content & Partnerships

Led global support agent for VIVEPORT. Implemented Zendesk and Salesforce. Managed developer kit distribution across North America. Authored weekly Voice of the Customer reports and maintained internal knowledge bases.

3,400+

Public Forum Responses

100s

Of VR Titles

Negotiated partnership and onboarded the experience to the Viveport platform.

3,500+

VR Demos

Facilated amongst executives, visitors, and press

6,500+

Hours In-Headset

Evaluating & QA Testing

VR experiences

1500+

Evaluated VR titles for quality and SDK integration.


HTC VIVE | Partnership Highlight

VR For Impact Program Coordinator | $10M Grant Initiative supporting UN Development Goals

"Tree" VR Experience

Provided monetary, hardware, and event support to New Reality CO for a 4D VR experience simulating the POV of a tree cut down in the Amazon rainforest.

100+ Global Events

Exhibited at World Economic Forum, UN COP 23, TED, Sundance, Tribeca, and World Governance Summit.

UN XR Advisor

Became an XR advisor to the United Nations Development Program, leading a multi-year collaboration.

Jeff Goldblum

Actor

Christine LaGarde

President, European Central Bank

Luma AI

Founding Community & Growth Lead | Employee #6

Joined at the seed stage and scaled community and support operations from pre-launch to tens of millions of users through Series A and B.

0 → 220K

Instagram followers

140K+

Discord Sever members

1B+

Total Social Impressions

Support from Scratch

Built SaaS customer support from the ground up across Freshdesk, Discord, and social channels, supporting 3,000+ tickets daily plus thousands of inbound Discord messages.

Social Media & Customer Support Lead

Led daily social media operations and drove influencer collaborations across Instagram, X, Discord, & TikTok.

Scaled from a one-person role to a distributed team.

Recruited contractors from our community who later transitioned into full-time roles.

Luma AI | 3 Phases of Luma's Product Evolution

Luma AI | Dream Machine Launch

Dream Machine reached 1M users in 3.5 days, one of the fastest growth curves in tech, fueled by community momentum and viral social sharing with no paid marketing spend.

Private Beta Program

Ran cold outreach and NDAs, onboarding 500+ creators in under two weeks ensuring a flood of influencer posts on launch day.

Support at Scale

Scaled support operations to handle inbound volume often exceeding 3,000+ tickets per day, and thousands of Discord messages.

Luma AI | Influencer Marketing Collab Examples


Luma AI | Community Partnership Highlights

McDonald's Lunar New Year 2022

What began as a random Discord support request led to the first major brand commercial using radiance fields. I flew to Los Angeles as the on set technical supervisor, training the crew on data capture and troubleshooting in real time.

Luma AI | Community Partnership Highlights

Phoenix Suns 23-24 Arena Entrance Video using Luma AI

Started in Discord

Project originated from a Discord support DM. I saw the potential in opportunity and developed it into a major collaboration.

Two Regional Emmys

Project won two Regional Emmy Awards (2024): Technical Achievement and Best Sports Promotion.

50+ Support Calls. 24/7 Availability

Provided 50+ on-demand technical support calls and coordinated with engineering to create custom training solutions and tools for this project.

Scouted & Hired These Creators

Developed a close relationship with this team and eventually scouted & hired them to lead Luma's creative marketing.

Social Media version of the clip

Behind-the-scenes featuring a snippet from one of our support calls.

Varjo | Teleport

Community & Growth Consultant (Contract)

Varjo is a Finnish XR company producing high-fidelity mixed reality headsets for aviation, enterprise, and defense.

GTM Strategy

Advised on go-to-market strategy and product roadmap for "Teleport", an enterprise grade 3D Gaussian Splatting platform for simulation & enterprise.

Account Onboarding

Onboarded key accounts and trained teams on capture and data processing workflows.

Showcase Content

Created showcase content and led customer and influencer outreach. Example: a hero asset for the Portal launch where I captured an entire neighborhood through 30+ linked 3D scans.

Event Videography & Aerial Drone Work

Volunteer & Freelance Social Media

I partner with media communities and causes I believe in to help grow and strengthen them.

Community Builder

Highly active community organizer. I help organize and host regular and pop-up events that bring people together.

IRL Community Building

Bridging Communities

Bridging online and real-world communities is a passion of mine.

Denver EDM Friends

I am a co-organizer and social media contributor for @DenverEDMFriends and @VibrateYourBestEnergy, hosting large pop-up events around Denver with well-known DJs and artists.


We regularly bring hundreds or thousands of people together at our free events.

Off the Clock

I’m an avid hiker, outdoor enthusiast, and dog lover.